Simran

Simran

© 2019 Mugi Theme.

Projects

  • CRM Workflow & IRCC Compliance Automation

Jan 2024 – July 2025

  1. CRM Workflow Automation

  2. SOP & Policy Documentation

  3. Case Audit & Intake Review

  4. Client Communication

  5. Compliance Tracking

Improved client file submission accuracy by 40% and increased follow-up efficiency by streamlining CRM workflows and automating alerts.

  • IPsec VPN Stability & SSL Decryption Optimization

July 2021 – July 2023

  1. IPsec Tunnel Troubleshooting

  2. SSL Decryption Configuration

  3. GlobalProtect VPN Support

  4. Flow Log & NAT Analysis

  5. Traffic Steering with Panorama

Raised VPN uptime by 50% and reduced critical support tickets by resolving tunnel instability and optimizing encrypted traffic flow.

  • Certificate Renewal & Endpoint Policy Hardening

Jan 2022 – June 2023

  1. Proxy Certificate Lifecycle Management

  2. OCSP/CRL Failure Resolution

  3. Policy Rule Validation

  4. URL Filtering Configuration

  5. NAT Rule Troubleshooting

Enhanced endpoint reliability and reduced cert-related disruptions by 25% through proactive certificate renewal and secure browsing policy setup.